Please fill in the form below to request an RMA# for all products returning for service. Once you have received your RMA#, clearly mark it on the outside of the box. Put all of your contact information: name, phone number, email address and return address, inside the box.
NOTE: All parts related to the functionality and installment of the product (caps, connectors, batteries, ground leads, etc.) are required to be returned ON the item for inspection purposes.
Heron Instruments will charge a $ 35.00 inspection fee on all units sent in for assessment. This fee will be waived if a service repair is authorized.
Heron Instruments will charge a $ 50.00 data recovery fee for retrieving data from your dipperLog products.
Heron Instruments will charge a $ 35.00 inspection fee on all dipperLog products sent in for assessment. Inspection fee will be waived if a service repair or data recovery is authorized.
Shipping terms: EXW – Incoterms 2010